mc55's Privacy Policy

mc55 places the highest importance on the privacy of users in Bangladesh. This privacy policy will inform you about what types of personal information are collected while using the mc55 platform, how that information is processed, how long it is stored, and under what circumstances it may be shared with third parties.

By registering on our platform or using our services, you are giving your consent to accept the terms of this privacy policy. If you do not agree with any part of this policy, please contact our support team before using our services.

Various types of information may be collected from you when you register and use services at mc55. This information is collected in two main ways: what you provide directly and information collected automatically from how you use the platform.

1.1 Information You Provide Directly

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID card or passport details (as part of the KYC process)
• Residential address
• Payment information (bKash, Nagad, Rocket, Upay — transaction IDs)
• Account settings and preferences
• History of communications with the support team

1.2 Automatically Collected Information

• IP address and device type
• Browser and operating system information
• Login and logout dates and times (BST, UTC+6)
• Page visit and game activity logs
• Deposit and withdrawal transaction records
• Referral source and session cookies data

mc55 uses collected information for specific and legitimate purposes. While respecting your privacy, we may use your information for the following reasons:

2.1 Primary Use

• Creating, verifying, and managing accounts
• Processing deposit, withdrawal, and bonus transactions
• Providing our Bangla live chat and email support
• Completing age verification and KYC (21+ confirmation)
• Identifying and resolving technical issues on the platform

2.2 Security and Compliance

• Preventing fraud, manipulation, and unauthorized access
• Complying with Anti-Money Laundering (AML) regulations
• Implementing responsible gaming guidelines
• Monitoring unusual account activity

2.3 Service Improvement

• Improving the user experience on the platform
• Recommending personalized games and offers
• Informing you about relevant promotional offers and bonuses (consent-based)
• Analyzing service quality and performance

mc55 does not sell your personal information to third parties. However, in specific circumstances, within the limitations stated below, we may share information with certain trusted partners or authorities.

3.1 Service Provider Partners

We work with contracted third parties to assist with operations such as payment processing, KYC verification, game technology, and cybersecurity. These partners are required to comply with strict confidentiality agreements and may not use your information beyond their designated tasks.

3.2 Legal Obligations

If legal authorities request information as part of a court order or legitimate investigation, mc55 may be required to provide information in accordance with applicable law. In such cases, we will attempt to notify the user if legally permissible.

3.3 Business Changes

In the event of a merger, acquisition, or asset transfer, user information may be transferred to the successor party. Users will be given advance notice in such cases, and consent will be obtained before any new privacy policy takes effect.

mc55 applies industry-standard technical and administrative security measures to keep your personal information protected. Our security infrastructure consists of the following layers:

• SSL/TLS Encryption: All data transfers are secured through 256-bit SSL encryption, which prevents anyone outside from reading them.
• Server-Side Encryption: Stored data is kept in encrypted databases and can only be accessed by authorized systems.
• Two-Factor Authentication (2FA): 2FA is available as an additional security layer for account login.
• Firewall and Intrusion Detection: Advanced firewalls and automated detection systems prevent unauthorized access.
• Regular Security Audits: Third-party cybersecurity experts regularly test our systems.
• Employee Training: Our team members receive regular training on data privacy and protection.

However, since transmitting information over the internet is not completely safe, we cannot guarantee 100% security. It is therefore your responsibility to keep your account password confidential and to contact us immediately if you notice any suspicious activity.

Cookies and similar tracking technologies are used on the mc55 platform to improve your experience. Cookies are small text files stored in your browser.

5.1 Types of Cookies

• Essential Cookies: These cookies are essential for maintaining login sessions and ensuring security. They cannot be disabled.
• Functional Cookies: Used to remember your language preferences, game history, and personalized settings.
• Analytical Cookies: Help analyze platform traffic and usage patterns, which assists in service improvement.

5.2 Cookie Controls

You can delete or block non-essential cookies at any time through your browser settings. Please note, however, that disabling essential cookies may cause some platform features to not work properly and may result in login issues.

As a user of mc55, you have the following rights over your own personal information. Contact our support team to exercise any of these rights.

mc55 retains your information for as long as it is necessary to provide services and meet legal obligations. The retention period depends on the type of information:

• Account Information: While the account is active and for a minimum of 5 years after it is closed (for legal reasons).
• Financial Transaction Records: Retained for a minimum of 5 years in accordance with AML regulations.
• KYC and Identity Documents: May be kept for up to 5 years after the account is closed.
• Support Communication History: Retained for up to 3 years.
• Analytical Data: May be kept in anonymized form for long-term service improvement.

Once the required retention period has passed, your information is securely deleted or fully anonymised so that you can no longer be identified in any way.

mc55's services are for people aged 21 and above only. We do not knowingly collect any personal information from anyone under the age of 21.

A KYC process is followed to verify age at the time of registration. If we become aware that an account was created by someone under the age of 21, that account will be suspended immediately, all collected information will be deleted, and arrangements will be made to return any deposited funds.

mc55 reserves the right to review and update this privacy policy as needed. Changes to the policy may occur due to changes in the scope of services, the addition of new technologies, or legal requirements.

• For significant changes, a notification will be sent to your registered email.
• A notice of changes may be displayed when you log in to the platform.
• The date of each update will be noted at the top of the policy.
• Continuing to use the platform after a notification will be considered acceptance of the new policy.

We recommend that you read this privacy policy regularly so that you are always informed of the latest information.

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us. Our data protection team will handle your request appropriately.

When submitting a request, please clearly state your account email address and the type of request. After verifying your identity, we will respond as quickly as possible, within a maximum of 30 business days.