For 21+ Only

mc55's commitment to Responsible Gaming

Enjoy a fun gaming experience within your limits — our safety tools, age verification and 24/7 support are always here for you.

What is Responsible Gaming and why does it matter?

mc55 believes gaming is entertainment — not a solution to life's problems.

Responsible Gaming means maintaining conscious control over your time and money and keeping gaming an enjoyable, safe activity. At mc55, we always want every player to have fun while staying within healthy limits.

Millions of people in Bangladesh enjoy online gaming for entertainment. However, for a small number it can become difficult to control. That is why mc55 follows a strong responsible gaming policy that keeps every user protected.

Our platform provides multiple protective tools including deposit limits, Self-Exclusion, Time-Out and Reality Check. You can use these tools at any time.

Warning signs of problematic gaming

  • Placing repeated bets to try to recover lost money
  • Hiding gaming activity from family or friends
  • Using money set aside for essential expenses on gaming
  • Feeling unable to stop gaming
  • Gaming disrupting sleep, eating or work
  • Feeling anxious or uneasy about the amount lost

Remember

Gaming is entertainment. Never bet money you have borrowed or money needed for daily essentials. If you feel gaming is becoming a problem, contact our 24/7 live chat support right away.

Our Protective Tools

mc55 provides professional safety tools for players to ensure responsible gaming.

Deposit Limit

Set a daily, weekly or monthly deposit limit. Once a limit is set it takes effect immediately. Increasing a limit requires a 7-day waiting period. Minimum deposit is ৳500.

Self-Exclusion

If you feel you need a break, use the Self-Exclusion feature to close your account from 30 days up to permanently. Logging in will not be possible while exclusion is active.

Time-Out

Take a temporary break from 24 hours up to 6 weeks. All betting activity is automatically paused during the break and promotional emails are stopped.

Reality Check

At set intervals (for example every 30 minutes) you will receive a notification showing a summary of your gaming session, time spent and balance. This helps you stay aware.

Loss Limit

Set a maximum daily or weekly loss amount in advance. When the limit is reached, gaming will automatically stop and you will be notified.

Age Verification

To open an account at mc55 you must be at least 21 years old. Age verification documents may be required at registration and before your first withdrawal.

21+ Age Restriction

21+

All mc55 services are for persons aged 21 or older only. Participation in gaming activities by minors is strictly prohibited.

We ask that you do not keep login details within reach of children or teenagers, and that you use a PIN or password on your device.

  • Age is verified at registration
  • Suspicious accounts are suspended immediately
  • Opening an account in a minor's name is strictly prohibited
  • Identity fraud is subject to legal action
  • Transactions made by a minor are considered void

How to activate the protection tools

1

Log in to your account

Go to the mc55 Login page and log in with your username and password.

2

Go to account settings

Click your profile icon at the top right of the dashboard and select the "Responsible Gaming" section.

3

Set your preferred limits

Set your deposit limit, loss limit, Reality Check interval or Time-Out.

4

Confirm the changes

Reducing a limit is immediate. Increasing a limit takes 7 days to come into effect.

5

Contact us if you need support

For any issue, speak with us anytime via 24/7 Bengali live chat.

mc55's Responsible Gaming Policy

We do not only provide entertainment — we are firmly committed to your protection as well.

Core guidelines for healthy gaming

Always treat gaming as entertainment. Keeping the following points in mind will help your gaming experience stay healthy and enjoyable:

  • Only play with money you can afford to lose without it affecting your daily life.
  • Set a budget before spending on gaming and stick to that limit.
  • Take regular breaks — avoid gaming for long stretches without stopping.
  • Maintain a balanced amount of time with family, friends and social activities.
  • Never give in to the temptation to play "just a little more" to try to win back lost money.
  • Avoid gaming when you are stressed, sad or angry.
  • Do not game when you are sleep-deprived or under the influence of alcohol.

Financial Protection

The minimum deposit at mc55 is ৳500 and the minimum withdrawal is ৳800. These limits help protect players from large financial risks. We ensure secure transactions via bKash, Nagad, Rocket, Upay and bank transfer, and withdrawals are generally processed within 10 to 45 minutes.

If you notice any payment issue or unusual transaction, notify our support team right away. We give the security of your account the highest priority.

Privacy and Data Protection

All information related to your responsible gaming is kept completely confidential. Self-exclusion or limit-setting requests are stored securely with our support team and are not shared with third parties. mc55 uses SSL encryption to keep all data protected.

Support and Contact

If you are experiencing a gaming problem, do not face it alone — we are always here for you.

24/7 Bengali Live Chat

Day or night, our Bengali-speaking support team is ready to listen. Feel comfortable discussing gaming concerns with us — we help without judgment.

Email Support

You can send any responsible gaming request by email to: [email protected] — we will respond as quickly as possible.

Emergency Account Closure

If you want to close your account immediately, type "Emergency Self-Exclusion" in live chat. Our team will deactivate your account within minutes.

Safe Gaming Advice

Not sure about your gaming habits? Get free, confidential advice from our team. We will help you make the right decision.

Responsible Gaming FAQs

Answers to common questions about mc55's responsible gaming policy.

After logging in, go to the "Responsible Gaming" section in your profile settings and select the "Deposit Limit" option. You can set a daily, weekly or monthly limit. Reducing a limit takes effect immediately, but increasing a limit requires a 7-day waiting period.

Yes. Your balance remains completely safe during self-exclusion. Existing balances can still be withdrawn while exclusion is active. Contact our support team via live chat to request a withdrawal.

Time-Out is a temporary measure — from 24 hours up to 6 weeks. Once the period ends, your account is automatically reactivated. Self-Exclusion is longer-term — from 30 days up to permanent. For serious concerns, Self-Exclusion is the right choice.

Use a strong password or biometric lock on your device. Keep auto-login turned off in the mc55 app or browser. Always log out after each session. Keep your device out of children's reach and never share your password with anyone.

First, contact mc55's 24/7 Bengali live chat. Our trained team will help you with self-exclusion or setting limits. Let a trusted family member know about the situation, and seek professional counselling if needed. Asking for help is a sign of strength.

You can change the interval between Reality Check alerts, but we do not recommend disabling them entirely. These notifications help you stay aware and keep your gaming within healthy limits.

All mc55 services are for persons aged 21 or older only. Age verification documents may be required at registration and before your first withdrawal. Gaming by minors is strictly prohibited.

Enjoy safely,
play responsibly

Enjoy mc55's wide game collection, cricket betting and slots within your limits.

Explore mc55 Casino Play Slots Cricket Betting View FAQ

For 21+ only. If you have a problem, contact us via live chat.